Your Patient Experience
We have created a new type of cosmetic dental practice where we take a custom approach to each patient; understanding who they are and embrace their distinct characteristics and wishes. Our patient experience is truly second to none.
Your First Visit
Every patient has a story to tell about their smile. It’s important for every patient that we listen to that story, and that we get to understand it.
The only way that we, at identity, consider a treatment to be successful is if we understand what it is that a patient really wants.
Listening to the patient is only half of the story. When we are meeting for the first time, we need to also be observing the patient talking; and that gives tremendous input on smile design, success and planning.
What to expect at the first visit:
1 We address any questions you may have
2 We perform an x-ray to assess you
3 An examination of your issue is carried out
4 Photography is taken
5 An explanation of your issue is presented
6 We create a bespoke treatment plan
7 We discuss fees and proceed to treatment
Your Treatment
For each visit at your clinic, we will first review your treatment plan; go over your questions and Go over each step of the current treatment to be done on the day.
What to expect during treatments, among other things
- Custom treatment plan discussed and planned together
- Discussion and answers to all questions
- Photographs taken
- Custom made porcelain restorations by a master ceramist
- Leaving our office with temporaries if in the middle of treatment
- Review and follow-up by our team
Aftercare service
What truly makes us unique is our aftercare service. We consider every patient like family.
Highly recommend Dr Germain and her colleagues. Not only she has a great personality, she makes sure that the BEST job is provided and the patient is happy with her job. Best experience I had in a dental practice.
Maryam Javidan
Maryam Javidan
Dr Germain did my orthodontist work. She has done a tremendous job and was really attentive to answering my numerous questions.
She was also available to deal with my queries even out of office hours.
I highly recommend dr German for anyone looking for a truly caring and qualified dentist.
She was also available to deal with my queries even out of office hours.
I highly recommend dr German for anyone looking for a truly caring and qualified dentist.
Grégoire Pennec
Grégoire Pennec
My experience with Dr. Germain has been nothing short of a pleasure. The attention to care and comfort is second to none and it’s a genuine joy to go to the dentist when being seen by Dr. Germain. She has taken her time inside and outside of our normal appointments to ensure that I am getting the treatment that I need to be confident about my teeth and oral hygiene. Superb knowledge and facilities, top tier professionalism but also a reassuring and friendly presence - couldn’t recommend her more highly.
Ryan Couch
Ryan Couch
Dr. Alexandra is the best dentist you can find in London! I contacted her for an emergency and I got an appointment within 1 hour! She is not only an amazing doctor but also a lovely person. I would definitely recommend her.
Benedetta Bisetto
Benedetta Bisetto
I was very nervous going to the dentist after too many years avoiding it. Dr. Germain was amazing! Professional but down to earth, she was able to put me at ease. Setting up appointments with her assistant, Chloe has been a breeze and very client-centric. Definitely recommend!
Saul Palomera
Saul Palomera
Dr. Germain is the best dentist I’ve ever had. She is incredibly thorough, uses the latest technology, and is totally present and focused during visits. I actually look forward to cleanings with her! The relaxing music and overall environment help. :) I recommend her enthusiastically!
Sonia Miranda Tekle
Sonia Miranda Tekle
Dr Germain has literally changed my life for the better! Thanks to her amazing meticulous work, she was able to conduct the best smile makeover for me.
I’m over the moon with my new smile!
I’m over the moon with my new smile!
Sam EA
Sam EA
Yay! Finally found a good dentist in London. Dr. Germain does all the right checks (lymph-nodes, tongue and mouth check, jaw, etc) and her cleaning is the best I've had in London. She doesn't waste time trying to upsell you on things (this can be common in the US) but she'll answer all your questions and provide an opinion on options and cost and leave it with you -- which is great. Definitely my primary dentist now.
E K
E K
Excellent dentist with a wonderful sense of humor, patient-focused, available and sympathetic. I had total confidence visiting the office multiple times during the pandemic. She has a very good associated periodontist. If you are looking for an American-style dentist I highly recommend Dr. Germain. She is also experienced with US dental insurance forms.
Robin Abrams
Robin Abrams
Dr. Germain is an OUTSTANDING dentist! She exceeded my expectations in delivering the highest quality results and a smile that brings me so much confidence. She is professional, thorough, efficient and cares about me as a patient. She's proactive and checks in post-dental work to make sure all is going smoothly; I couldn't recommend her enough! She has made visits to the dentist much more positive than any other dentist!
Georgina Fitzpatrick
Georgina Fitzpatrick
Dr. Germain is incredible about seeing the whole picture, made the biggest difference to my face, teeth and I’m incredulous more dentists are NOT like her but wow! I am LUCKY to have found her. She is incredibly tenacious about getting results you are happy with. Her ethics are second to none. The people she co-ordinates with are incredible. Her team are wonderful. She works for you. I now have my gum lines fixed, a set of straight, all natural looking teeth (I showed her my picture before accident so I look like me again!) and my whole face looks fresh. Taken years of me. I can smile!!!
Akashia LondonTalent
Akashia LondonTalent
Dr Germain is an excellent dentist and a lovely, warm and caring person. She is highly knowledgeable and skilled and takes the time to fully explain everything she does so that you feel comfortable and informed as the patient. As a Canadian, I previously had avoided dentists in the UK, preferring to wait until I returned to Canada several times a year to go to a dentist I trusted. I searched long and hard for a dentist I felt confident in in London, and I am so happy to have found an excellent dentist in Dr Germain. I would highly recommend her!
Hayley Jones
Hayley Jones
